The Role of Third-Party Companies in Automating Incident Resolution

The Role of Third-Party Companies in Automating Incident Resolution

Automation of incident resolution provides developers with adequate time to focus on innovation. Apart from coding, developers have to ensure that their production services are a complete success, and the only way to achieved this is by automating most of their processes. The delivery of production-ready applications can only be achieved by ensuring that the performance of their code is well monitored.

Applications like PagerDuty (https://www.pagerduty.com/why-pagerduty/devops/) are very important when it comes to resolving incidents, and this helps in empowering applications. Incidents must be resolved within the shortest time possible in order to guarantee proper coding.

The Incident Response Life Cycle

Monitoring tools are normally used to ingest incidents resulting from similar alerts. The developer then sends the grouped incidents to various call-developers such as NOC staff and DevOps engineers. The sending process is done via mail, call, or SMS. Developers can assess all the reported incidents and …